Our Innovation Centres remain operational and accessible, and provide a safe environment for our staff and customers. We continue to assess the risk of COVID-19 alongside the latest guidance from government. In the meantime our Innovation Centre remains COVID-19 Secure and fully open for business. Our detailed risk assessment can be found here.
In this session we will unpack some of the key elements of effective account management. Did you know it is at least 4 times more expensive to sell to a new customer than to sell to an existing one? So how can you improve retention without re-inventing the wheel every time?
Based around the book : Account Alchemy: The Magic of Effective Account Management join me to explore what you can do to plan for success.